Crawl Brains and MicroPyramid have jointly developed Intentport, a voice and text-based AI agent designed to simplify digital customer journeys, improve website engagement, and help businesses create more effective conversion opportunities.
Developed in 2026, Intentport enables businesses to integrate an AI-powered conversational agent into their websites and mobile applications. Instead of requiring visitors to navigate through multiple pages, search for information, or complete forms, users can interact with the AI agent naturally through voice or text to find the information they need and move forward in their journey.
The solution has already been onboarded by companies across the UAE and USA, marking an early step in the deployment of the technology across international markets.
Making Websites More Conversational
Intentport is designed around a simple concept: making digital interactions more natural for users.
The AI agent can understand visitor queries, provide relevant information, help users explore products or services, and guide them toward appropriate actions. This can help businesses reduce friction during the customer journey while creating additional opportunities to engage visitors and generate leads.
The technology can be integrated into existing websites and mobile applications, allowing businesses to introduce conversational AI without requiring users to learn a new platform or process.
Multilingual Voice-Based AI
One of Intentport’s key capabilities is its multilingual conversational experience.
The AI agent can communicate with users in different languages, allowing businesses to serve audiences from diverse linguistic backgrounds. This is particularly relevant in markets such as the UAE, where businesses regularly interact with customers who speak different languages.
For example, an Arabic-speaking visitor can communicate with Intentport in Arabic even when the website itself is available in English. The AI agent can understand the user’s language and respond accordingly, creating a more accessible and personalized interaction.
Intentport supports multiple languages and is designed to make voice-based interaction more accessible for businesses serving international audiences.
Connecting Conversations with Business Systems
Intentport is also designed to work alongside the systems businesses already use. The solution can be integrated with CRM platforms, enabling businesses to connect captured leads and customer interactions with their existing sales and lead-management workflows.
This allows conversations to become part of the broader customer journey rather than remaining isolated interactions on a website.
By combining conversational AI with CRM integration, businesses can create a more connected process from the initial website interaction through to lead management and follow-up.
Kamal Karna, Head of Digital at Crawl Brains, said:
“Intentport was developed to address the way people increasingly want to interact with businesses online. Instead of asking users to search through several pages to find an answer, we can give them the ability to simply ask and receive a relevant response. Our objective is to make the digital journey simpler while creating meaningful opportunities for businesses to engage with their customers.”
He added:
“The multilingual capability is particularly important for businesses operating across markets such as the UAE and USA. When a customer can communicate in their preferred language, even when the website is in another language, it can make the overall experience much more natural and accessible.”
Ashwin, Head of MicroPyramid, said:
“The development of Intentport brings together technology and digital expertise to address a practical challenge faced by businesses today: how to make online interactions easier and more human. We have focused on developing a solution that can work across websites and mobile applications while integrating with the systems businesses already depend on.”
With companies in the UAE and USA already onboarded, Intentport is enabling businesses to simplify user journeys, strengthen customer engagement, and create more conversion-focused digital experiences through voice and text-based AI.
About Crawl Brains
Crawl Brains is a Dubai-based digital marketing and search intelligence agency specializing in SEO, AI search visibility, digital marketing, and data-driven growth strategies. The agency works with businesses across multiple industries and markets to strengthen their digital presence and adapt to the evolving search landscape.
About MicroPyramid
MicroPyramid is a technology company focused on developing digital solutions and software technologies. In collaboration with Crawl Brains, MicroPyramid jointly developed Intentport, a voice and text-based AI agent designed for websites and mobile applications.
About Intentport
Intentport is a voice and text-based AI agent developed by Crawl Brains and MicroPyramid in 2026. The solution is designed to simplify website and mobile app interactions, support multilingual conversations, generate conversion opportunities, and integrate with CRM systems.
